Apex VoiceHear what your customers really think.
Every job rated in about 10 seconds, straight from Simpro's own "Job Completed" SMS. The result writes back onto the job automatically - ready to report by tech, job type, zone and season.
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G'day! How'd Jonathan go today?
Your quick rating helps us keep doing great work.
The journey, step by step
What happens from the moment a job is created in Simpro, fully automatic.
Job created
Apex Voice notices automatically, usually within minutes, and prepares a one-time rating link. Nothing for your team to do.
QR card attached
A "scan to rate" QR code is attached to the job as a photo your tech can show the customer straight from their phone on site.
Job marked Complete
Your existing "job completed" SMS from Simpro goes out as normal - it now simply carries the rating link too.
Customer rates the job
They tap the link or scan the QR code, pick 1–5 stars, add a comment, and on a low rating can attach a photo. About 10 seconds, no app, no login.
Writes back to Simpro
The star rating, comment and any photos land on the job the moment they submit - plus a job note confirming how it came through.
Low ratings, handled with care
The customer sees a "we want to make this right" message with a one-tap button to call your business directly - a real chance to win them back.
Happy customers go public
A 4- or 5-star rating is followed by a prompt to leave a Google review, so the good feedback helps your business get found too.
Rate it before the van leaves
The tech opens the QR card in Simpro Mobile and shows the customer, who scans it with their phone camera - same rating page as the SMS, done on the spot. Custom fields don't show up in Simpro Mobile, so this gives the tech a sure way to offer a rating on site.
Stop bad reviews before they go public
Every rating is screened the moment it comes in.
Low ratings, handled with care
The customer sees a "we want to make this right" message with a one-tap button to call your business directly - a real chance to win them back before they go anywhere else, like a public review site.
Happy customers, sent to Google
A 4- or 5-star rating is followed by a prompt to leave a Google review, so the good feedback doesn't stay locked in a dashboard - it helps your business get found too.
See your results, straight from a Simpro BI Dashboard
Reporting is built on data already sitting in your Simpro - nothing new to maintain.
Job Rating per Tech
Ratings by Day & Time
Tech Rating Trend
Ratings by Zone
| Suburb | Ratings | Avg ★ |
|---|---|---|
| Acacia Ridge | 2 | 5.0 |
| Banyo | 1 | 5.0 |
| Albion | 14 | 4.8 |
| Salisbury | 1 | 5.0 |
Getting started
Nothing new to learn
Ratings ride on the SMS and attachment process your business already has in Simpro - no new app, nothing for techs to carry.
We set it up for you
Apex Level Consulting configures the custom fields, the SMS wording and (if you'd like it) the QR card. Once it's on, it runs on its own.
Hear what your customers really think.
Set up on your own Simpro build by Apex Level Consulting, Simpro specialists.
Book a quick demo